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Policy overview
About this policy
This policy explains how Lucky Vibe may handle information when you visit the website, register, use casino services or contact support. External services have their own privacy practices, which you should check before sharing information with them.
Check the current policy for updates.
Data collected
Information the service may handle
| Activity | Possible information | How it may be used |
|---|---|---|
| Browsing | Technical details associated with a visit, such as browser or device information, may be processed. | The website and its hosting providers may handle information needed to deliver and secure the service. Specific logging practices are not published on the official site. |
| Account registration | Basic details submitted during registration and an email address for verification. | Lucky Vibe states that registration uses basic details and email verification. Check the current privacy terms for further detail. |
| Age and identity checks | 18+ | 18+ |
| Payments and withdrawals | Transaction details and information requested by the selected payment provider. | Payment providers may process information under their own privacy terms. Check those terms before proceeding. |
| Support enquiries | Details you choose to include in a message to customer support. | Support team, website contact information, email [email protected], and a personal VIP manager |
Lucky Vibe does not publish a complete list of information collected, storage periods or processing arrangements. The site states that it does not sell, trade or rent personal information to third parties.
Use of information
Why information may be used
- To provide website and account services you request.
- To verify email and age, and help protect account security.
- To handle payments, support requests and account administration.
- To meet applicable legal, licensing and security requirements.
Information may also be handled by service providers involved in operating the website. Their specific roles and data practices are not fully published on the official site.
Cookies
Cookies and browser controls
Lucky Vibe’s cookie details and retention periods are not fully published on the official site. Cookies can be managed or disabled through your browser settings; doing so may affect website functions.
For details about cookies and browser controls, consult the current policy or your browser settings. Cookie settings for the distinction.
Storage and security
How information is stored
Information may be handled by Lucky Vibe and service providers involved in hosting, account services, payments or security. Specific storage locations and technical arrangements are not published on the official site.
The official site does not publish a complete retention schedule or detailed security measures. Contact support for questions about your account information.
Third parties
Sharing with service providers
The site states that it does not sell, trade or rent personal information to third parties. This does not explain every operational disclosure; check the current terms for further detail.
Payment providers and other external services may handle information under their own policies. Review their privacy terms before using their services.
Protect your account
Keep sensitive information secure
Take care when sharing personal details
Use the official website contact information for account questions. Do not send passwords or payment security details by email.
- Keep your password private.
- Do not share verification codes.
- Check messages before replying.
- Use a secure, updated device.
Retention
Retention and account controls
| Information type | Available retention information |
|---|---|
| Account and verification records | Specific retention periods are not published on the official site. |
| Payment records | Retention details may depend on the provider and applicable requirements; check the relevant terms. |
| Support messages | Support team, website contact information, email [email protected], and a personal VIP manager |
| Cookies and technical records | Check the current cookie information and browser controls. |
Contact support to ask about information linked to your account.
Your choices
Privacy options and enquiries
You can manage cookies through browser settings and contact Lucky Vibe with questions about your account information. The available request process and applicable rights depend on your circumstances and the relevant law.
Australian privacy rights depend on the organisation and how information is handled. The OAIC privacy guidance outlines Australian Privacy Principles and related information. For records held by an external provider, contact that provider directly.
More information
Useful links
Lucky Vibe privacy policy: information for Australian players
What the Lucky Vibe privacy policy covers
The Lucky Vibe privacy policy concerns information handled when you browse the website, register, use casino services or contact support. Lucky Vibe is operated by Hollycorn N.V. and identifies Curacao eGaming as its licensing authority. The specific privacy arrangements and rights that apply may depend on your circumstances and applicable law.
Lucky Vibe states that registration uses basic details and email verification, and that age verification procedures are employed. The official site does not publish a complete inventory of personal information collected or all the circumstances in which it may be processed.
When you make payments or contact support, information may be handled by the relevant service or provider. Payment methods listed by Lucky Vibe include Visa, Mastercard, Bank Transfer, Skrill, Neteller, MiFinity, Paysafecard, Interac and cryptocurrency. Each provider may have its own privacy terms; review them before sharing information.
How Lucky Vibe data protection is described
Information may be used to provide requested website and account services, verify email or age, handle support requests and help protect the service. The official site does not publish a detailed account of every purpose or the information used for each one.
Lucky Vibe lists responsible gambling tools including deposit limits, loss limits, wagering limits, session time limits, cooling-off periods, self-exclusion and reality checks. Information associated with account settings may be handled to provide those tools; further details are not published on the official site.
Lucky Vibe states that it does not sell, trade or rent personal information to third parties. That statement does not set out every possible operational disclosure, so check the current privacy terms and the policies of relevant service providers.
Cookies and external providers
Cookies can be managed or disabled through your browser settings. The official site does not publish a complete list of cookie types, their purposes or retention periods; consult the current cookie information for details.
Changing browser cookie settings may affect some website functions. Lucky Vibe is a mobile website for iOS and Android, with no dedicated app.
Lucky Vibe lists payment methods and game suppliers, but the official site does not provide a complete account of what information each provider receives. External providers may apply their own privacy terms, which you should review before using their services.
Privacy requests and information retention
For questions about information linked to your account, contact Lucky Vibe through the website contact information or email [email protected]. The official site does not publish a complete process for access, correction or deletion requests; applicable options depend on the circumstances and relevant law.
Privacy rights and obligations depend on the organisation, the information involved and applicable law. Australian players can consult the Office of the Australian Information Commissioner for guidance on Australian Privacy Principles. This does not determine which rules apply to every individual request.
A universal retention timetable is not published on the official site. How long information is kept may depend on its purpose, applicable requirements and the service handling it; contact Lucky Vibe or the relevant provider with specific questions.
For a privacy enquiry, use the website contact information or email [email protected]. Include enough information to identify your query, but do not send passwords, payment security details or unnecessary identity documents by ordinary email.
Security and policy updates
Keep your account credentials private and use care when accessing online services. The official site does not publish a complete description of its technical safeguards, and no online service can remove every security risk.
External providers may handle information under their own arrangements. The official site does not publish a complete list of data locations or international transfer details; check relevant provider policies for further information.
Privacy information may change as services or requirements change. Review the current policy on the website for the latest published details.
The website is not intended for people under 18. Users must meet the minimum legal gambling age in their jurisdiction, and age verification procedures are employed. For concerns about account information, contact the support team through the website or the email address above.
